Most popular questions we hear from our clients. Is your question not mentioned, no problem. You can contact us anytime to ask your question.
Q: Where do the treks start?
A: All our treks start in the surroundings of Zagora.
Q: How will I get in Zagora?
A: We pick you up at the airport of Marrakech or Ouarzazate.
Q: How to contact Sahara Camel Adventures?
A: You can contact us by email: firstname.lastname@example.org. We aim to reply your message within two days.
Or by WhatsApp +31 (6) 212 333 74.
Q: The desert treks are in Morocco, are the treks so-called ‘dry’?
A: During the desert trek we serve tea, juice, and water. But feel free to bring a bottle of ‘adult beverage’.
Q: What do I need to take with me?
A: During the trekking in the mountains you need good hiking shoes, sunglasses and sun cream. In case it’s raining you need a rain jacket. You also need a sleeping bag and a headlight.
Q: Do I need to wear a hat to protect from the sun?
A: We advise to wear a Moroccan ‘shush’, the traditional Touareg turban. We can help you to choose one.
Q: How far in advance do I need to make a trek reservation?
A: As far in advance as possible. We recommend that you try to make your Sahara Camel Adventure reservation as far in advance as possible as soon as you know the dates of your international flights (check that your passport isn’t about to expire).
Q: What about payment, do you need a deposit?
A: After we have confirmed your trek booking you will need to pay a trek deposit. The deposit can be paid by PayPal (preferred method as it is quick), or by bank transfer. The remaining trek balance needs to be paid when you arrive in Morocco. Payment is to be made in cash Euro’s (preferred) or local currency. When we confirm your trek booking we will send you more details about how to pay the trek deposit.
Q: Is the trek difficult, do I need to be fit?
A: You can participate the trek walking or sitting on a camel. Depending on the time of the year, we walk 3 to 4 hours a day. You should be fit and take regular exercise. If you take regular exercise and have not a heart, respiratory, knee or back problem the desert trek is not a problem to you.
Q: Is there a minimum or maximum age limit for the treks
A: There is no restriction on the age limit for our desert treks. However, we do not accept reservations for children under the age of 5 years old and adults over 80 years old. All children under 18 years old must also be accompanied by an adult.
Trekkers over 65 years old we advise to consult their doctor prior to starting the trek to check that they are suitably fit to participate. We recommend that all clients over 65 years old should talk to their doctor well in advance about how best to plan for the trek and also to ensure that their travel insurance covers such activities.
Q: I would like to make the trek with my friends, can I book now and book my friends later?
A: The only way to ensure you end up in the same group as your friends, is to book all at one time. Have you already booked and your friends want to participate also in the trek, please contact us by the contact form.
Q: Can I have vegetarian meals, vegan, special meals?
A: We offer standard meals as well as a vegetarian meal option. Just let us know if you want vegetarian meals when you book your trek.
Vegetarian meals have no red meat, chicken or fish. We will assume that eggs and dairy are OK. We don’t cater specifically for vegans as it can get too complicated for our cooks (remember they are cooking in a tent).
If there is a particular food that you don’t like (i.e. tomatoes, onions, mushrooms etc.) we will ask the cook to do his best to leave them out of the dish but we cannot guarantee this. We reserve the right not to accept a trek booking based upon dietary requirements, this may be because we already have several people already booked requiring special meals and don’t want to make life too difficult for our cooks. Thanks for your understanding in this matter.
Q: I have a food allergy, can this be catered to me?
A: We have plenty of clients who have allergies to nuts, wheat, etc. Please give us details of your allergy at the time of booking. Please indicate the nature of the reaction and what type of medicines you have to take in an emergency. Clients with an allergy must be accompanied by a friend on the trek who is aware of your allergy and the location of any required medicines. We do not accept clients with very severe or life-threatening allergies. Due to the nature of the remote geographical location of the trail and the lack of suitable nearby medical facilities will not accept any responsibility, either directly or indirectly, for any problems due to your special medical/dietary requirements. We suggest that you check with your doctor before booking the trek.
Q: Does the chef also provide a workshop on cooking with a tagine?
A: Our chef likes to explain you about how to prepare a meal in a tagine. It is also possible that the chef explains how to prepare a couscous meal. Please indicate on the booking form if you are interested.
Q: I have asthma/diabetes / another medical condition. Can I still do the trek?
A: You must disclose at the time of booking any medical condition that could affect your ability to do the desert trek. Sahara Camel Adventures reserves the right not to accept a trek booking if we feel that a medical condition may put your life or the lives of any of our trekking staff or other clients at risk on the trek. People with heart conditions, knee problems, severe asthma or pregnant should not participate in the trek. People with mild asthma/diabetes will have to consult their doctors and follow their doctor’s advice. They will also be required to be accompanied by a trekking companion on the trek at all times who will trek at their sides and be familiar with any medicines required in case of an emergency. Sahara Camel Adventures reserved the right to cancel the trek booking of a client if the client has not fully disclosed at the time of making a booking a medical condition that may pose a risk to the health of the client and/or other trekkers. No refunds will be given in this instance.
Due to the nature of the remote geographical location of the trail and the lack of suitable nearby medical facilities along the trail Sahara Camel Adventures will not accept any responsibility, either directly or indirectly, for any problems due to your special dietary requirements / medical condition. Clients proceed at their own risk. We suggest that you check with your doctor before booking the trek.
Q: What happens if my flight is delayed and I am not able to get to the office to pay the trek balance by the required time?
A: We understand that flights sometimes get delayed so we treat each situation on a case by case basis and are usually sympathetic to genuine cases. If you are unable to make it in time then please call us as soon as possible. We might be able to make arrangements for a guide to come to your hotel later.
If you fail to pay the trek balance on time Sahara Camel Adventures reserves the right to cancel your trek booking as indicated in our trek booking terms and conditions.
Q: What do I need to bring on the trek?
A: Backpack, sleeping bag, suitable footwear, one complete change of clothing, sweater, jacket, water bottle, LED flashlight or headlight, sunblock, toiletries, selection of small snacks, chocolate, dried fruit, biscuits etc, camera and spare batteries (nowhere to charge your camera during the trek). For your own personal hygiene, we also recommend that you bring a small bottle of anti-bacterial hand gel to clean your hands, and tissues or wetties.
Q: What do I need to carry?
A: We advise you to carry your water bottle, snacks, and some personal belongings in your backpack. The camels carry all the other items such as sleeping bags, mattresses etc., the tents, food, water and cooking equipment.
Q: Do I need to bring walking boots?
A: Walking boots or mountain boot are recommended as they provide support to the ankle. However, it is important that your boots are comfortable and well worn-in and not brand new. Many people prefer to trek in tennis shoes but extra care should be taken since they do not support the ankle. Make sure the shoes are sturdy enough for the duration of the trek and will not fall apart.
Our guide and cameleers use special desert sandals.
Q: Can I use trekking poles/walking sticks?
A: Many people like to hike with trekking poles or walking sticks.
Q: Where can I store the bags that I do not need to take on the desert trek?
A: Any bags that you don’t need to take on the desert trek can be left at your hotel. Nearly all hotels have a luggage deposit and rarely charge for this service as long as you are returning to the hotel after the trek. You can also leave valuables in the hotel safe, but remember to bring your passport and some emergency money.
Q: How many camels and trekking staff are in the group?
A: Sahara Camel Adventures is committed to looking after our camels and our trekking weights are carefully calculated so that our camels are not overloaded. The group sizes given below show the absolute minimum number of camels that we will provide for each group. As a professional company, we will guarantee these numbers. Obviously, we will use extra camels if any of our clients decide to hire an extra camel.
Q: What is the weather like on the trek?
A: The best time to do the trek is between mid-September and the mid of May when the temperature is not too hot. In the months June, July & August temperatures are too high to walk.
Q: Are there toilets on the desert trail?
A: There are no toilets or showers on the trail. We recommend that you bring hand-sanitizer. Every evening we will provide you with a bowl of warm water to wash with.
Q: What is the maximum group size?
A: Sahara Camel Adventures offers tailor-made tours for couples, families, groups and individual travelers. The maximum size of a group is 12 and the minimum size is 4.
Q: Where do we find water along the trek?
A: Bottled water will be taken form Zagora. Most people are fine with drinking just bottled and boiled water. Although water from wells may look clear, we only use water from wells in the kitchen.
Q: If I am traveling alone can I have my own tent?
A: If you are traveling alone and are willing to share a tent with a member of the same sex, then there is no additional cost. If, however, you would like your own tent then there is an additional supplement of 40 Euro.
Q: Can I stay an extra night Marrakech after the trek and what is the cost?
A: If you want to stay an extra night in Marrakech after we brought you to the airport, can easily be arranged independently by yourself. But if needed we can help you.
Q: Do you recommend staying an extra night in Marrakech?
A: Staying an extra night in Marrakech gives you the opportunity to visit a beautiful city with a historical medina and the souqs, and of course the famous Djemaa el Fna.